North America Customer Service Policy

Customer satisfaction is our primary and foremost goal at BOSS Audio Systems. To achieve that, we have gathered a team of experts to answer all and any questions and concerns our valued customers may have. They can be contacted via phone, 9-5 PST, and/ or email us at:

Also, eSUPPORT is available on our website where we provide the latest news, information and FAQ on our products. It is frequently updated with the “Latest Download Files”, and, the “Latest Knowledgebase Articles”.

We take pride in the quality of our products and we attest to that by offering one year warranty both for parts and labor.

30-Days Service Policy

If your product fails within 30 days of purchase Boss Audio will gladly pay for both ways shipping, to repair or replace your unit. In this case you need to contact us within 30 days of purchase to obtain return authorization number. We use FedEx and UPS ground shipping.

1-Year Free Parts & Labor

Boss Audio stands behind all our products with free parts and labor for 1-year from your date of purchase.

All Boss Audio System Products are warranted for period of one year from the date of purchase against defects in materials and workmanship. The warranty is for repair or replacement at the sole discretion of the selling dealer. If we choose to replace your product, we may replace with a new or reconditioned one of the same or similar design. Customer will be responsible for freight charges incurred to return the product and will include a Cashier’s check or Money order in the amount of $20 for continental U.S or $35 for Hawaii, Alaska, Canada and Puerto Rico, payable to Boss Audio System to cover return shipping and handling. You must send a copy of the original invoice with date of purchase. Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O boxes). Please Contact us to receive a Return Authorization number (RA#) before sending your defective item.

This warranty does not cover any unit subjected to abuse, neglect, incorrect wiring, water damage, repair or modification performed by someone other than a Boss Audio System repair technician.

Extended Warranty

Extended warranties are available on some products if they are installed by Boss Audio authorized dealers.

International Customers

International customers please contact your local dealers for any inquiry.