Career Opportunities

Please respond with resume in word format, an access link to work portfolio, and salary history for consideration to or fax 805-751-4813

Customer Service/ Technical Support

Duties and Responsibilities:

  • Analyze and clarify customer queries though troubleshooting and researching existing   knowledgebase articles/known issues.
  • Provide feedback to management regarding client concerns, issues etc. to ensure continuous improvement in products, functionality, sales and service.
  • Ensure accuracy and consistency of information provided to clients with regard to technical issues.
  • Document and record all activity and communication with customers over telephone and email according to departmental standards of quality.

Skills Required:

  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Ability to communicate clearly on the phone and present information to groups of customers or employees
  • Sales support to help resellers and end users select, optimal installation configurations in a complex network environment.
  • Strong written and verbal communication skills.
  • Strong customer service skills
  • Ability to write routine reports and correspondence.
  • Must be detail oriented and have demonstrated organization and follow up skills
  • Knowledge of Microsoft Office, Outlook, Word, and Excel required.
  • Interpersonal skills

Educational Qualifications Required:

  • Completion of a Technical school preferred
  • MECP certification desired
  • High School graduate or equivalent
  • Experience in Customer Service


Posted: February 9, 2014